Types of SMS Messages
By subscribing to our SMS services, you consent to receive:
- Transactional messages (e.g., Appointment reminders, appointment specifications)
- Customer service communications or rescheduling
Message Frequency
The frequency of messages may vary. You can expect to receive messages based on your interaction with our services. For example:
- "Messaging frequency may vary"
Message and Data Rates
Standard message and data rates may apply for all SMS communications. Check with your mobile service provider for details on charges.
SMS Opt-In
You may subscribe to our SMS services by:
- Checking an optional SMS opt-in checkbox on our website contact forms
- Replying with keywords like "START" to our SMS invitation
SMS Opt-Out
You can opt out of receiving SMS messages at any time by replying "STOP" to any message. After opting out, you will no longer receive SMS communications unless you re-subscribe by sending "START."
Customer Support
For support or additional help with our SMS services:
- START: Thank you for opting into SMS messages from Penovar Research Solutions. For help, reply HELP. to opt out at any time, reply STOP. Message and data rates may apply. Messaging frequency may vary. Privacy Policy at www.penovar.com
- HELP: Thank you for contacting Penovar Research Solutions, we will be in touch wth you soon to help. For immediate support, please contact us directly at 323-282-7092 or email us at [email protected]. You can also visit our website at www.penovar.com. Message frequency varies. Data & message rates may apply. Reply STOP to opt out.
- STOP: Thank you for opting-out of SMS messages from Penovar Research Solutions. To opt back in at any time, reply START. You will receive no further messages.
Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to learn more about how we collect, use, and protect your personal information.
Changes to These Terms
We reserve the right to modify or update these Terms of Service at any time. Any changes will be posted on our website with an updated effective date. Continued use of our SMS services after changes have been posted will constitute acceptance of the updated Terms.
Contact Information
For any questions or concerns about these Terms of Service, please contact us at:
Penovar Research Solutions
1061 E Vernon Ave, Los Angeles CA 90011
Email: [email protected]
Phone: (323) 282-7092
Effective Date: December 2024